Chatbots are no longer a rarity for most banks. But what exactly can the Swiss and German banks’ chatbots do? What are you planning for the future? And how did the individual projects go?
I asked these and many other questions during my chatbot talk last year.
Dominic Spalinger explains how they started with chatbots at PostFinance and what they have already implemented in the area of voicebots.
Massimo Catrombone from Hypothekarbank Lenzburg explains why his team first introduced a live chat in the e-banking portal before moving on to chatbot implementation.
Patrick Brazzale from ubitec explains how they worked with the Baloise SoBa team to introduce the first chatbot at the bank.
Matthias Pfeiffer from WIR Bank was the first chatbot to publish a bot on the WIR Bank homepage, which primarily guides customers through the WIR Market.
Erik Pfannmöller provides the software for the Sparkassen Group’s chatbots in Germany. Although his experience is not directly from Switzerland, most of it is certainly transferable.
The list is of course not exhaustive. New podcast episodes with discussions on chatbots from the financial sector are added on an ongoing basis. If you don’t want to miss anything, subscribe to my chatbot podcast.
You can now pay a small amount to Sophie on a regular or one-off basis as a thank you for her work here (a little tip from me as Sophie’s AI Assistant).
