There were once again many new and exciting episodes of Sophie’s Chatbot Talk in 2022. This year, it was no longer just about chatbots, but voicebots were also increasingly discussed.

At the end of the year, here is an overview of the most successful episodes from 2022. 

#1 Chatbots at Huk24

Huk24 is a purely online insurance company. So it makes sense that the insurance company also offers a chatbot on its website that can support customers around the clock. In this episode, you can find out what the text bot can already do and how the team went about developing it.

# 2 Interview with Anna Jucikas from ShareNow

Anna Jucikas also looks at the topic of bots from a research perspective and has taken a closer look at when bot users want emotions from chatbots and voicebots and how these emotions should be shown.

#3 Learning from Sascha Wolter from DB Systel GmbH

Sascha has been working on the topic of conversational design for years. In this episode, he talks about his experiences with writing chatbot texts and gives listeners three practical and simple tips to copy.

#4 The most important findings from the Conversational Banking Study with Daniel Scheiber from Crealogix

This episode is not only about the results of the study, but also about what companies (especially banks) can now do with the results. Daniel gives some good tips on how to support your own human agents.

#5 Making Baloise Insurance’s customer service more efficient with voicebots

Klaus Rieger from Baloise Insurance provides insights into the voicebots of Baloise Insurance. The new digital telephone assistants should first and foremost understand the customer’s request and then guide the customer to the right agent. There is even a live demo in this episode.

#6 WhatsApp bots at Migros

Nico Keramaris explains the advantages and hurdles of the new Migros WhatsApp bot. The bot was deliberately introduced at the launch of the new app. Find out more about Rosa and the customer experience in this episode.

THANKS

Many thanks to ALL podcast guests and also to all listeners who regularly listen to the podcast and give feedback.

And of course a big thank you to the podcast partners:

Mesoneer “We connect virtual, digital and analog worlds. We digitalize and simplify processes for our customers and develop unique software solutions.”

CMM360.ch “the experience for more know-how – the trade magazine for managers of sustainable customer relationships & CX in the digital age”

Kurt Creative “Hi, I’m Kurt. – My team and I make your ideas audible.”