Conversational banking – just a new buzzword or the key to success for Swiss banks?
We will probably only be able to answer this question in the coming months. What is certain, however, is that many Swiss banks already have chatbots on their websites. These include PostFinance, Zuger Kantonalbank, Credit Suisse, Bank Cler (in the ZAK app) and WIR Bank. Other banks, such as Baloise SoBa, offer their existing customers a messenger in e-banking.
I took a closer look at the website chatbots and made a small evaluation available for download.
Simply fill out the following form and the analysis of the Swiss banks bots will be sent to your e-mail inbox.
And you can find even deeper insights into the individual chatbot projects in the following media:
In the podcast, Dominic Sparlinger from PostFinance talks about their chatbot project.
The podcast with Patrick Brazzale from ubitec is about digitalization platforms for banks.
The podcast with Massimo is about Hypothekarbank Lenzburg’s messenger projects.
