Three years ago, Helvetia Switzerland was almost the first insurance company in Switzerland with a chatbot. This has changed considerably in recent years. Meanwhile, bots are no longer a rarity at insurance companies and banks. Insured persons can chat with digital assistants such as Clara, Ada, Sympi or IQ and sometimes receive better and sometimes worse advice.
I would be happy to send you a detailed analysis of the chatbots from Helvetia, AXA, Sympany and Swica by e-mail.
Please fill out the following form.
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And you can find even deeper insights into the individual chatbot projects in the following media:
In the podcast, Florian Nägele from Helvetia talks about how they started using chatbots over three years ago and where they are now.
You can hear how the AXA team organizes the chatbots internally in the following podcast.
You can read all about Sympany’s chatbot and the associated chatbot study in the book “Digitale Freunde – Wie Unternehmen Chatbots erfolgreich einsetzen” from page 94.
Facts and background information on Swica’s chatbot can be found from page 102 onwards in the book “Digitale Freunde – Wie Unternehmen Chatbots erfolgreich einsetzen”.
