Chatbots and conversational AI
What does Ingo have to do with Conversational AI? Ingo Steinkellner is Chief Technology Officer (CTO) at the Zurich-based software developer aiaibot. He is therefore responsible for everything technical there. He takes care of development on the one hand and the interface to the business on the other, i.e. everything technical for customer projects. […]
Chat and voicebots in customer service
About Dominic Spalinger Dominic works at PostFinance and has been working in the chatbot area for three years. His responsibilities include managing the squat team in Retail Banking. This is responsible for the implementation of all innovations in retail banking. He also manages a project himself as project manager and product owner, which deals with […]
Chatbots for subscription marketing
About Simone Simone Stolz is responsible for CH Media ‘s newspaper marketing. Simone’s responsibilities include the acquisition of new newspaper subscribers. Simone first came into contact with the topic of chatbots three months ago during a CAS course on marketing automation at the Zurich University of Applied Sciences (ZHAW ). This gave rise to the […]
Chatbots as intelligent assistants
Digital assistants to increase the efficiency and satisfaction of employees in the company Chatbots can do more than generate leads or answer frequent customer inquiries automatically. Chatbots as intelligent assistants also relieve the burden on employees in the company and are available to them as intelligent assistants. Chat as a simple interface Chat is […]
Achieving BIG things with small, simple chatbots
In recent weeks, I have been giving more online workshops on chatbot creation and teaching the practical use of chatbots at many universities. The main aim of these online workshops is to show how easy it is to create a small chatbot and how successful these simple rule-based chatbots can be. If you master a […]
Chatbots – clarifying needs and finding a use case
The concept phase begins with a needs analysis. Before you can start with the concept for your chatbot, you need to clarify whether there is a need for a chatbot. Implementation or even the concept phase can be time-consuming and cost-intensive. You should only invest this if there is a need for the chatbot. Not […]
Christmas is over – Tinkerbelle still has plenty to do
When I organized a meetup in December 2019 as part of my AI for Business Community incl. Chatbot Workshop in Berlin, I had the great fortune to meet Oliver Oest from Tinkerbelle Advertising and was even able to get him interested in the topic of “chatbots” very quickly. After a good 2 hours of chatbot […]
No less than 2 chatbots for optimal customer service support
Today I am presenting the chatbot case of a Dutch telecom provider. The use case is complex and actually combines two chatbots. In a short space of time, the company has increased its efficiency and quality enormously. This was achieved through a chatbot on the website for simple customer inquiries and, in parallel, through a […]
Checklist: You should consider these ten things when using chatbots
1. clear definition of the use case What should the chatbot be able to do and for what purposes will it be used? Think in advance about which use case the chatbot should cover and which pain points it should satisfy. In most cases, it doesn’t make sense to simply introduce a bot that can […]
Chatbot types no. 3 – Service use cases
As a reminder, I am currently publishing a series of articles on the different types of chatbot. To do this, I first divided all the bots into the following 3 use cases: Marketing Distribution Service The last few articles have focused exclusively on marketing and sales bots. Now follow the service chatbots: 1. CONNECTING […]
Chatbot types no. 2 – Sales use cases
Chatbots in sales. In this way, they can bring added value.
