Fear of new technologies – integrating chatbots into your company – a few tips
Do you have the feeling that a chatbot could bring added value to your company, but your employees might not be ready yet? Is your organization undergoing technological change – many new technologies – increasing skepticism among employees about the new tools? Some of my consultations on chatbots end with the sentence“we know we need […]
Chatbots along the customer journey
What is already possible and what will be possible in the future? Chatbots are used at many points along the customer journey. In the following article, I will bring some order to the different areas of application of chatbots by sorting them along the customer experience chain. I use the customer decision chain […]
