Customer feedback on the chatbot workshop
Testimonial from Alberto Pasquale Ferrara (Founder of Easy to Customers) Alberto, you recently launched a chatbot. How did you come up with this idea? Customers’ purchasing and usage behavior has changed massively with the use of digital technologies. When it comes to digitalization, many companies are focusing on optimizing processes, reducing costs and increasing […]
No less than 2 chatbots for optimal customer service support
Today I am presenting the chatbot case of a Dutch telecom provider. The use case is complex and actually combines two chatbots. In a short space of time, the company has increased its efficiency and quality enormously. This was achieved through a chatbot on the website for simple customer inquiries and, in parallel, through a […]
If you want to implement a chatbot, you need a good concept.
The chatbot canvas – for chatbot concepts If you want to implement a chatbot, you need a good concept. The chatbot canvas helps you to develop a complete and structured concept for your next bot. If you use this canvas as the basis for your chatbot concept, you will prevent important steps from being forgotten. […]
Chatbot types no. 3 – Service use cases
As a reminder, I am currently publishing a series of articles on the different types of chatbot. To do this, I first divided all the bots into the following 3 use cases: Marketing Distribution Service The last few articles have focused exclusively on marketing and sales bots. Now follow the service chatbots: 1. CONNECTING […]
