No less than 2 chatbots for optimal customer service support
Today I am presenting the chatbot case of a Dutch telecom provider. The use case is complex and actually combines two chatbots. In a short space of time, the company has increased its efficiency and quality enormously. This was achieved through a chatbot on the website for simple customer inquiries and, in parallel, through a […]
Chatbot types no. 3 – Service use cases
As a reminder, I am currently publishing a series of articles on the different types of chatbot. To do this, I first divided all the bots into the following 3 use cases: Marketing Distribution Service The last few articles have focused exclusively on marketing and sales bots. Now follow the service chatbots: 1. CONNECTING […]
