Chat and voicebots in customer service
About Dominic Spalinger Dominic works at PostFinance and has been working in the chatbot area for three years. His responsibilities include managing the squat team in Retail Banking. This is responsible for the implementation of all innovations in retail banking. He also manages a project himself as project manager and product owner, which deals with […]
Chatbots for subscription marketing
About Simone Simone Stolz is responsible for CH Media ‘s newspaper marketing. Simone’s responsibilities include the acquisition of new newspaper subscribers. Simone first came into contact with the topic of chatbots three months ago during a CAS course on marketing automation at the Zurich University of Applied Sciences (ZHAW ). This gave rise to the […]
Chatbots for internal company communication and knowledge transfer
About Markus and Retresco Markus Bäuerle is Chief Operations Officer at Retresco, a Berlin-based agency specializing in automated communication solutions. The idea behind it is to automate routine communication in various industries and companies and to provide platforms for text generation. There are two aspects of text automation to consider: Text analysis and the analysis […]
The Vienna Bot – a success story with Viennese charm since 2016
Bettina Schwarz and Sindre Wimberger both work for the City of Vienna in the “Vienna Bot Project“, among other things. Bettina’s task in this project is to feed the Vienna Bot with information and give it its charm. Sindre does digital product development, he takes care of several projects around the city of Vienna, such […]
Chatbots in recruiting – the scientific perspective
“70% increase in recruiting efficiency – thanks to chatbots” Judith Eisser and the reason for her chatbot enthusiasm Judith Eisser has been a research assistant in the Media Management Bachelor’s program at RheinMain University of Applied Sciences in Wiesbaden for 3 ½ years. She deals with chatbots and specifically with chatbots in recruiting, which is […]
Chatbots for campaigns – A contribution to reading and listening
Alexander Fürer comes from the field of text and concept, was a copywriter in various agencies for a long time, but then wanted to do something of his own. Alexander has been a co-owner and core member of TKF Kommunikation und Design for 12 years. TKF has a very broad range of customers, such as […]
Chatbots and data protection – what needs to be considered?
Data protection and chatbots – please don’t underestimate them! Everyone knows that it is actually important, but most people often try to suppress the topic of data protection and chatbots for the time being. Basically, however, it is not difficult at all and especially when it comes to simple chatbot use cases, there are only […]
Podcast – Chatbots for internal knowledge transfer
About Pascal and why chatbots for internal knowledge transfer: Pascal Rosenberger is co-founder & managing director of the startup eggheads. Eggheads offers companies solutions with which they can train and inform their employees. Chatbots are now also a new addition. “The chatbot hype has infected them too.” Pascal is particularly enthusiastic about chatbots because the […]
Podcast on messenger marketing with chatbots
Sophie Hundertmark interviews Matthias Mehner from messengerpeople in Munich on the subject of messenger marketing (marketing with messenger bots). messengerpeople are one of the pioneers of messenger communication. In the wake of the need to automate communication, messengerpeople started building their chatbot builder. WhatsApp is almost a must for messenger marketing Sophie and Matthias […]
