Chatbots in recruiting: a revolution in the hiring process?
In the fast-paced world of digital technology, chatbots represent a revolutionary solution for traditional HR. They are fundamentally changing the game of recruiting. But how exactly do they achieve this? You can find out this and much more in this article. What are HR chatbots actually? HR chatbots are artificial intelligence (AI)-driven software programs that […]
What is Conversational AI? The most important things at a glance!
The term Conversational AI is appearing more and more frequently in the media. Conversational AI is becoming increasingly important, especially in connection with chatbots. In the following article, I explain when chatbots need Conversational AI and where the added value of bots with Conversational AI lies. If you search the Internet for Conversational AI, you […]
Chatbot costs: This is the budget you need to reckon with
What does a chatbot actually cost? The answer “it depends on the scope of the chatbot and the use case”. There is no clear answer to the question “What are the costs of a chatbot?” or “What does a chatbot cost?”. The question can rather be answered with the help of examples or by trying […]
The most successful podcast episodes 2022
There were once again many new and exciting episodes of Sophie’s Chatbot Talk in 2022. This year, it was no longer just about chatbots, but voicebots were also increasingly discussed. At the end of the year, here is an overview of the most successful episodes from 2022. #1 Chatbots at Huk24 Huk24 is a purely […]
Innovative marketing in the construction industry
Today, Angela Zellweger and Silvan Merki talk to Sophie about the first chatbot at Implenia. Find out what it can do and what it has to do with IPads and a VIP tour of Lokstadt in this podcast episode. About Angela Zellweger and Silvan Merki Angela Zellweger is the founder of Ubicon, a marketing […]
Chatbot graphics and tools
A collection of many different graphics on the topic of chatbots.
Integrating chatbots into the customer journey with the Value Irritant Matrix
Mit der Customer Journey starten Ein Blick auf die Customer Journey hilft Unternehmen geeignete Chatbot- Usecases zu finden. Die Kundenentscheidungs- und -erlebniskette von Winters/Hafners (2010) dient als Grundlage zur Definition der Customer Journey. Ein paar Beispiele entlang der Kundenerlebniskette Bedürfnis erkennen Frankly erklärt seinen Webseiten-Besuchern zunächst via Chatbot, warum diese überhaupt eine 3. Säule benötigen. Optionen […]
Getting the user to their destination as quickly as possible
In this podcast, Garry Bachmann talks to Sophie about the use of Conversational User Interface at CSS Insurance. In this podcast episode, you can find out what difference he sees compared to chatbots, what a Love Brand is and what is special about the technology used. Garry Bachmann Garry Bachmann is employed by CSS Insurance […]
Time is the new gold for people these days
Today, Eric Pfannmöller talks to Sophie about the use of chatbots from his company Solvemate at the Sparkasse Group. In this podcast episode, you can find out the benefits of the chatbot, what exactly the Internet branch is and why time is the new gold in our society. Eric Pfannmöller Eric Pfannmöller is not only […]
Refining systematic advice with the help of a chatbot
Today Matthias Pfeifer talks to Sophie about the first chatbot at WIR Bank. In this podcast episode, you can find out about the bank’s experience with the bot, how the first use case was defined and what surprised those involved. About Matthias Pfeifer Matthias Pfeifer is Head of Sales and Member of the Executive Board […]
Chatbots are no substitute for good customer service
Today, Sara Bertone talks to Sophie about the use of chatbots at Zurich Insurance. In this podcast episode, you can find out how they went about the project, what the difference is between vertical and horizontal bots and what the biggest learning was. Sara Bertone Sara Bertone works in the Digital Business Team at Zurich […]
Microsoft Teams as an applications platform for business customers
Today, Sebastian Zolg talks to Sophie about the possibilities of chatbots in Microsoft Teams for process automation. In this podcast episode, you can find out what experiences he has already had, what the future might look like and who LUIS is. About Sebastian Zolg Sebastian Zolg works at Swisscom and is responsible for chatbots in […]
