The most successful podcast episodes 2022
There were once again many new and exciting episodes of Sophie’s Chatbot Talk in 2022. This year, it was no longer just about chatbots, but voicebots were also increasingly discussed. At the end of the year, here is an overview of the most successful episodes from 2022. #1 Chatbots at Huk24 Huk24 is a purely […]
Getting the user to their destination as quickly as possible
In this podcast, Garry Bachmann talks to Sophie about the use of Conversational User Interface at CSS Insurance. In this podcast episode, you can find out what difference he sees compared to chatbots, what a Love Brand is and what is special about the technology used. Garry Bachmann Garry Bachmann is employed by CSS Insurance […]
Time is the new gold for people these days
Today, Eric Pfannmöller talks to Sophie about the use of chatbots from his company Solvemate at the Sparkasse Group. In this podcast episode, you can find out the benefits of the chatbot, what exactly the Internet branch is and why time is the new gold in our society. Eric Pfannmöller Eric Pfannmöller is not only […]
Refining systematic advice with the help of a chatbot
Today Matthias Pfeifer talks to Sophie about the first chatbot at WIR Bank. In this podcast episode, you can find out about the bank’s experience with the bot, how the first use case was defined and what surprised those involved. About Matthias Pfeifer Matthias Pfeifer is Head of Sales and Member of the Executive Board […]
Chatbots are no substitute for good customer service
Today, Sara Bertone talks to Sophie about the use of chatbots at Zurich Insurance. In this podcast episode, you can find out how they went about the project, what the difference is between vertical and horizontal bots and what the biggest learning was. Sara Bertone Sara Bertone works in the Digital Business Team at Zurich […]
Microsoft Teams as an applications platform for business customers
Today, Sebastian Zolg talks to Sophie about the possibilities of chatbots in Microsoft Teams for process automation. In this podcast episode, you can find out what experiences he has already had, what the future might look like and who LUIS is. About Sebastian Zolg Sebastian Zolg works at Swisscom and is responsible for chatbots in […]
Chatbots as a win-win situation for customers and companies
Today, Jörg Heinemann talks to Sophie about the use of chatbots and the Google Assistant at OTTO. In this podcast episode, you can find out when OTTO started using chatbots, how the first use case was defined and who Clara actually is. About Jörg Heinemann Jörg Heinemann is Principal Innovation & Digitalization at OTTO. Every […]
Chatbots in recruiting – the scientific perspective
“70% increase in recruiting efficiency – thanks to chatbots” Judith Eisser and the reason for her chatbot enthusiasm Judith Eisser has been a research assistant in the Media Management Bachelor’s program at RheinMain University of Applied Sciences in Wiesbaden for 3 ½ years. She deals with chatbots and specifically with chatbots in recruiting, which is […]
Chatbots for campaigns – A contribution to reading and listening
Alexander Fürer comes from the field of text and concept, was a copywriter in various agencies for a long time, but then wanted to do something of his own. Alexander has been a co-owner and core member of TKF Kommunikation und Design for 12 years. TKF has a very broad range of customers, such as […]
Chatbots and data protection – what needs to be considered?
Data protection and chatbots – please don’t underestimate them! Everyone knows that it is actually important, but most people often try to suppress the topic of data protection and chatbots for the time being. Basically, however, it is not difficult at all and especially when it comes to simple chatbot use cases, there are only […]
Podcast – Chatbots for internal knowledge transfer
About Pascal and why chatbots for internal knowledge transfer: Pascal Rosenberger is co-founder & managing director of the startup eggheads. Eggheads offers companies solutions with which they can train and inform their employees. Chatbots are now also a new addition. “The chatbot hype has infected them too.” Pascal is particularly enthusiastic about chatbots because the […]
The perfect chatbot voice thanks to MetaProfiler
What voice does my voice assistant and my brand have? More and more brands have a chatbot or voice assistant. But how is this bot supposed to talk? And what voice does he have? The MetaDesign agency has carried out a very interesting and relevant study on this subject, which I have included in this […]
