AXA Switzerland has been chatting since 2016
So far, there is no single solution for integrating chatbots quickly and effectively into a company in the long term. Observations show that every company goes its own way and that is a good thing. Different approaches can be chosen depending on the degree of digitization, resources, budget and target groups. What they have in […]
Live chat as preparation for a chatbot
Live chats as preparation for a chatbot? In today’s episode, Massimo Catrambone from Hypothekarbank Lenzburg talks about the development of traditional banking advice towards customer contact via digital channels. About Massimo Catrambone Massimo Catrambone is responsible for the development of e-channel products at Hypothekarbank Lenzburg. He deals with the topic of messengers and bots. […]
Facebook chatbots for restaurants and small businesses
For a few weeks now, I’ve been working more and more with chatbots in Facebook Messenger. I focused primarily on the use of chatbots in the hospitality industry and in small businesses. To repeat: What is a Facebook Messenger Bot? Most people are probably already familiar with Facebook Messenger as a classic chat platform. […]
Facebook chatbots – what and why?
What are Facebook Messenger bots or Facebook chatbots? Chatbots are basically automated instant messaging software that automatically responds to user queries. However, when we talk about Facebook Messenger bots, we are referring exclusively to chatbots that are in Facebook Messenger. This means that he has conversations with some of the 1.3 billion people who use […]
