The most successful podcast episodes 2022
There were once again many new and exciting episodes of Sophie’s Chatbot Talk in 2022. This year, it was no longer just about chatbots, but voicebots were also increasingly discussed. At the end of the year, here is an overview of the most successful episodes from 2022. #1 Chatbots at Huk24 Huk24 is a purely […]
Innovative marketing in the construction industry
Today, Angela Zellweger and Silvan Merki talk to Sophie about the first chatbot at Implenia. Find out what it can do and what it has to do with IPads and a VIP tour of Lokstadt in this podcast episode. About Angela Zellweger and Silvan Merki Angela Zellweger is the founder of Ubicon, a marketing […]
Getting the user to their destination as quickly as possible
In this podcast, Garry Bachmann talks to Sophie about the use of Conversational User Interface at CSS Insurance. In this podcast episode, you can find out what difference he sees compared to chatbots, what a Love Brand is and what is special about the technology used. Garry Bachmann Garry Bachmann is employed by CSS Insurance […]
Time is the new gold for people these days
Today, Eric Pfannmöller talks to Sophie about the use of chatbots from his company Solvemate at the Sparkasse Group. In this podcast episode, you can find out the benefits of the chatbot, what exactly the Internet branch is and why time is the new gold in our society. Eric Pfannmöller Eric Pfannmöller is not only […]
Refining systematic advice with the help of a chatbot
Today Matthias Pfeifer talks to Sophie about the first chatbot at WIR Bank. In this podcast episode, you can find out about the bank’s experience with the bot, how the first use case was defined and what surprised those involved. About Matthias Pfeifer Matthias Pfeifer is Head of Sales and Member of the Executive Board […]
Chatbots are no substitute for good customer service
Today, Sara Bertone talks to Sophie about the use of chatbots at Zurich Insurance. In this podcast episode, you can find out how they went about the project, what the difference is between vertical and horizontal bots and what the biggest learning was. Sara Bertone Sara Bertone works in the Digital Business Team at Zurich […]
Microsoft Teams as an applications platform for business customers
Today, Sebastian Zolg talks to Sophie about the possibilities of chatbots in Microsoft Teams for process automation. In this podcast episode, you can find out what experiences he has already had, what the future might look like and who LUIS is. About Sebastian Zolg Sebastian Zolg works at Swisscom and is responsible for chatbots in […]
Our chatbot is not a project, but a product that we are constantly developing further
Today, Jekaterina Cechini and Carlos Reinsch talk to Sophie about the use of a chatbot in sales at Berlin’s public transport company. In this podcast episode, you can find out why the chatbot exists, what an FAQ information graveyard is and what is planned for the future. About Jekaterina Cechini and Carlos Reinsch Ekaterina Cechini […]
A chatbot as a digital helper for corona questions
Today, Wolfgang Hildesheim and Lars Mallien talk to Sophie about the use of chatbots as digital assistants in the healthcare sector. In this podcast episode, you can find out what Project 116 117 is, what it has to do with elves and why the use of agile project teams can make sense. On Wolfgang Hildesheim […]
New voicebot at Kinoheld.de for ordering movie tickets
Today, Claudius Herz and Daniel Mittendorf talk to Sophie about the use of a chatbot in sales at Berliner Verkehrsbetriebe. In this podcast episode, you can find out why the chatbot exists, what it has to do with “Hasta La Vista, Baby” and what her vision for the future is. About Claudius Herz and Daniel […]
The focus must be on the user and their behavior
Today Fabian Reinkemeier talks to Sophie about the use of conversational user interfaces. Find out what it is, why it is so important and how you can use it successfully in this podcast episode. About Fabian Reinkemeier Fabian Reinkemeier works at elaboratum, a digital consultancy specializing in customer journeys, strategy, design and implementation. His focus […]
Chatbots as a win-win situation for customers and companies
Today, Jörg Heinemann talks to Sophie about the use of chatbots and the Google Assistant at OTTO. In this podcast episode, you can find out when OTTO started using chatbots, how the first use case was defined and who Clara actually is. About Jörg Heinemann Jörg Heinemann is Principal Innovation & Digitalization at OTTO. Every […]
