Chatbots at SBB
Who better to report on the Swiss Federal Railways SBB chatbot project than Laura Gander. She is Project Manager Innovation & Digitalization at the SBB Contact Center and has been involved in the current chatbot project from the very beginning. How was the use case found? Almost every project begins with the definition of […]
Chatbots in e-commerce – article and podcast
Episode number 9 of Sophie’s Chatbot Talk is all about chatbots in e-commerce. This time, Sven Engelmann from OMQ was interviewed. Chatbots at OMQ and what fascinates Sven about bots “Chatbots are a “great medium” that is also technically very interesting.” According to Sven, chat is a medium that appeals to young people in particular. […]
