Chatbot instead of pop-up
Chatbots don’t always have to be intelligent. Chatbots can also be used quite simply instead of a pop-up. This type of bot is not intelligent. But if the concept is right, they still generate good and qualified leads. And they can be implemented extremely quickly. The initial situation and challenge A few days ago, […]
Chatbots in insurance – Podcast with Helvetia Insurance
Chatbots in insurance – Podcast with Florian Nägele from Helvetia Insurance Who is Florian Nägele and how did he get into chatbots? Florian has been working for Helvetia Insurance for over 10 years. At some point, he came across a chatbot and initiated the chatbot project at Helvetia and got it rolling. He has […]
Chatbot and live chat in one
Is it possible to combine a chatbot with a live chat? Yes, and the answer is HYBRID-CHATBOTS. What is a hybrid chatbot? A hybrid chatbot combines the advantages of chatbots with those of a live chat and at the same time reduces the disadvantages of both. Technically speaking, a hybrid bot is a chatbot that […]
Podcast on messenger marketing with chatbots
Sophie Hundertmark interviews Matthias Mehner from messengerpeople in Munich on the subject of messenger marketing (marketing with messenger bots). messengerpeople are one of the pioneers of messenger communication. In the wake of the need to automate communication, messengerpeople started building their chatbot builder. WhatsApp is almost a must for messenger marketing Sophie and Matthias […]
What do you think of the name for your chatbot?
What is a good name for a chatbot? And why is Jörg Eugster’s chatbot actually called Giorgio I? Keynote speaker Jörg Eugster happened to be at one of my chatbot webinars at the beginning of April and was inspired to create his own chatbot. The name of his bot was particularly important to Jörg during […]
Achieving BIG things with small, simple chatbots
In recent weeks, I have been giving more online workshops on chatbot creation and teaching the practical use of chatbots at many universities. The main aim of these online workshops is to show how easy it is to create a small chatbot and how successful these simple rule-based chatbots can be. If you master a […]
Writing successful chatbot dialogs
How do you write successful chatbot dialogs? The answer: You should proceed in a structured manner and take enough time. 1. preliminary exercise on the target group and chatbot personality It pays off if you do a persona definition exercise and a chatbot personality exercise in advance. have made. Both exercises are the basis for […]
Why chatbots? Advantages (and disadvantages) of digital assistants
Why should you actually use a chatbot? In this article, I will show you the advantages of chatbots. You will learn what added value you will benefit from when you introduce a digital assistant. Advantages of chatbots Chatbots, which strictly speaking are also just software, have several advantages over other software applications, mainly due […]
You should bear this in mind when writing chat dialogs
Are there UX criteria for chatbot dialogs? Yes, they do exist. When writing dialogs for the chatbot, there are some important UX criteria that should definitely be taken into account. Below is a list of the most important UX factors that you should consider when writing chatbot dialogs: 1. no text blocks that […]
If you want to implement a chatbot, you need a good concept.
The chatbot canvas – for chatbot concepts If you want to implement a chatbot, you need a good concept. The chatbot canvas helps you to develop a complete and structured concept for your next bot. If you use this canvas as the basis for your chatbot concept, you will prevent important steps from being forgotten. […]
My ai-zurich chatbot – For ticket purchases
Together with my community “ai-zurich”, I organize the AI for Business conference in Zurich once a year. On our website ai-zurich.ch we inform website visitors throughout the year about the program, the invited speakers and other updates. A button is placed on each page that links to the ticket purchase landing page. But when the […]
Your chatbot should be used – How to attract users to your bot
Is your chatbot about to be launched? The concept is perfect and the technical implementation almost flawless? Then you should start thinking about how your chatbot should be found by your target group now at the latest, ideally even during the concept planning phase. Is the chatbot suddenly just there and will your target […]
