What is Conversational AI? The most important things at a glance!
The term Conversational AI is appearing more and more frequently in the media. Conversational AI is becoming increasingly important, especially in connection with chatbots. In the following article, I explain when chatbots need Conversational AI and where the added value of bots with Conversational AI lies. If you search the Internet for Conversational AI, you […]
Chatbot costs: This is the budget you need to reckon with
What does a chatbot actually cost? The answer “it depends on the scope of the chatbot and the use case”. There is no clear answer to the question “What are the costs of a chatbot?” or “What does a chatbot cost?”. The question can rather be answered with the help of examples or by trying […]
Chatbot graphics and tools
A collection of many different graphics on the topic of chatbots.
Tips and tricks: Integrating chatbots into the entire organization
Are you convinced that a chatbot would be perfect for your company, but maybe your team isn’t yet? So you first have to get your team excited about the new technology before you can introduce a chatbot for your customers and potential customers? Then read the following article and learn a simple trick to get […]
4 weeks in Berlin – What I have to say
Today I realized once again how quickly four weeks can pass. Since my Bachelor’s degree, which I completed in Berlin, I’ve only been to the German capital for a long weekend at most. Now, after about nine years, I have rented an apartment in the middle of Berlin Mitte for four weeks and have been […]
Checklist: Launching a chatbot
Checklists help you not to forget anything essential. It is also easy to forget important steps when introducing chatbots. Below you will find a checklist that will help you not to forget anything important when introducing a chatbot. The list is divided into three different phases: 1. before the project 2. during the project 3. […]
Checklist: Clarify chatbot requirements
The introduction of new technologies can be time-consuming and cost-intensive. It is therefore important that everyone involved feels good about investing in the new technology. Not everyone will need a chatbot right away. Below you will find a checklist that you can use to identify the need for chatbots. You will find out whether it […]
Feedback on the chatbot online workshop
Why can it make sense to take part in a chatbot online workshop (webinar)? And what can you learn there? Walter Bucher was a participant in my Chatbot Online Workshop in April and subsequently integrated his own chatbot on his website. You can find out how this came about and what he learned from […]
Chatbots for subscription advice
Chatbots guide users to the right subscription! Are you a provider of a freemium model? Are your website visitors leaving the page because they don’t know which subscription is right for them? Your customers are complaining because they chose the wrong subscription? You don’t know how to explain the different subscriptions in an appealing and […]
Chatbots in e-commerce – article and podcast
Episode number 9 of Sophie’s Chatbot Talk is all about chatbots in e-commerce. This time, Sven Engelmann from OMQ was interviewed. Chatbots at OMQ and what fascinates Sven about bots “Chatbots are a “great medium” that is also technically very interesting.” According to Sven, chat is a medium that appeals to young people in particular. […]
Podcast on chatbots for process optimization
Chatbots for process optimization In the 8th episode of the Chatbot Talk, Sylvie Pflitsch from Bosch is our guest and the topic is chatbots for process optimization – (bots for optimizing processes). Sylvie Pflitsch and what she loves about chatbots Sylvie is a process manager and leads the digital transformation at Bosch Security Systems […]
From LinkedIn post to chatbot and lead
In the long term, chatbots should not be used as a stand-alone marketing or communication channel, but should be integrated into the entire customer journey. How are chatbots integrated into the customer journey (customer decision chain)? The answer can be found in this article. I show in a practical way how I use my chatbots […]
