Chatbot costs: This is the budget you need to reckon with
What does a chatbot actually cost? The answer “it depends on the scope of the chatbot and the use case”. There is no clear answer to the question “What are the costs of a chatbot?” or “What does a chatbot cost?”. The question can rather be answered with the help of examples or by trying […]
The chatbots of the Swiss banks
Conversational banking – just a new buzzword or the key to success for Swiss banks? We will probably only be able to answer this question in the coming months. What is certain, however, is that many Swiss banks already have chatbots on their websites. These include PostFinance, Zuger Kantonalbank, Credit Suisse, Bank Cler (in the […]
The chatbots of Swiss insurance companies
Three years ago, Helvetia Switzerland was almost the first insurance company in Switzerland with a chatbot. This has changed considerably in recent years. Meanwhile, bots are no longer a rarity at insurance companies and banks. Insured persons can chat with digital assistants such as Clara, Ada, Sympi or IQ and sometimes receive better and sometimes […]
So entsteht ein regelbasierter FAQ-Chatbot
FAQs (frequently asked questions) mit einem regelbasierten Chatbot beantworten? Success-Stories, wie die von der Aduno-Gruppe, der Sozialversicherung Aargau oder der Fachhochschule Graubünden zeigen, dass auch regelbasierte Chatbots zum Beantworten von häufigen Fragen eingesetzt werden können. Es muss nicht immer ausschliesslich etwas mit KI (Künstlicher Intelligenz) sein. Was macht der Chatbot der Aduno-Gruppe? Die Aduno-Gruppe hat […]
Checklist: Launching a chatbot
Checklists help you not to forget anything essential. It is also easy to forget important steps when introducing chatbots. Below you will find a checklist that will help you not to forget anything important when introducing a chatbot. The list is divided into three different phases: 1. before the project 2. during the project 3. […]
Learnings from 20 experts at Chatbot DAY
Chatbots on every digital touchpoint to make customers happy! The first Chatbot DAY took place in Zurich on July 23. The aim of the day was for all guests to take a day to work on their chatbot projects and benefit from each other’s experiences at the same time. Despite the vacation season, 20 chatbot […]
Chatbots as intelligent assistants
Digital assistants to increase the efficiency and satisfaction of employees in the company Chatbots can do more than generate leads or answer frequent customer inquiries automatically. Chatbots as intelligent assistants also relieve the burden on employees in the company and are available to them as intelligent assistants. Chat as a simple interface Chat is […]
Podcast on chatbots for process optimization
Chatbots for process optimization In the 8th episode of the Chatbot Talk, Sylvie Pflitsch from Bosch is our guest and the topic is chatbots for process optimization – (bots for optimizing processes). Sylvie Pflitsch and what she loves about chatbots Sylvie is a process manager and leads the digital transformation at Bosch Security Systems […]
A chatbot from 0 to 100 in three days
Answering repetitive questions from customers with a chatbot (Corona-Usecase) You can’t concentrate on your core business because your customers or website visitors keep asking the same repetitive questions? Or you don’t have time to deal with complex customer inquiries because you spend most of your time dealing with simple, repetitive questions? My tax […]
Why chatbots? Advantages (and disadvantages) of digital assistants
Why should you actually use a chatbot? In this article, I will show you the advantages of chatbots. You will learn what added value you will benefit from when you introduce a digital assistant. Advantages of chatbots Chatbots, which strictly speaking are also just software, have several advantages over other software applications, mainly due […]
You should bear this in mind when writing chat dialogs
Are there UX criteria for chatbot dialogs? Yes, they do exist. When writing dialogs for the chatbot, there are some important UX criteria that should definitely be taken into account. Below is a list of the most important UX factors that you should consider when writing chatbot dialogs: 1. no text blocks that […]
If you want to implement a chatbot, you need a good concept.
The chatbot canvas – for chatbot concepts If you want to implement a chatbot, you need a good concept. The chatbot canvas helps you to develop a complete and structured concept for your next bot. If you use this canvas as the basis for your chatbot concept, you will prevent important steps from being forgotten. […]
