Chatbot Wiki – Your guide to all things chatbot
The chatbot world is big, dynamic and innovative. To keep you up to date, we have put together a chatbot wiki that explains all the important terms briefly and concisely. Get ready to become a chatbot expert after reading this article! 1 What is a chatbot? The word chatbot is a combination of the words […]
Digitalization platforms rethought
Today, Patrick Brazzale talks to Sophie about process digitization at banks and insurance companies. In this podcast episode, you can find out what role chatbots play as a component of conversational banking and what significance the personality of a chatbot has. About Patrick Brazzale Patrick Brazzale is Managing Director and founding member of ubitec […]
Chatbots at SBB
Who better to report on the Swiss Federal Railways SBB chatbot project than Laura Gander. She is Project Manager Innovation & Digitalization at the SBB Contact Center and has been involved in the current chatbot project from the very beginning. How was the use case found? Almost every project begins with the definition of […]
Live chat as preparation for a chatbot
Live chats as preparation for a chatbot? In today’s episode, Massimo Catrambone from Hypothekarbank Lenzburg talks about the development of traditional banking advice towards customer contact via digital channels. About Massimo Catrambone Massimo Catrambone is responsible for the development of e-channel products at Hypothekarbank Lenzburg. He deals with the topic of messengers and bots. […]
Conversational agents in research
In this podcast episode, Edona Elshan tells us about her research into the interaction design of conversational agents and how the topic of chatbots is treated in research. About Edona Elshan Edona Elshan is a doctoral student and research assistant at the Institute of Information Systems at the University of St. Gallen. She conducts […]
AXA’s intent-based chatbot
In this podcast episode, Lorenz Hänggi, Harald Felgner and Marc Saudan from AXA Switzerland talk about AXA’s digital assistant (Ada). Ada is part of AXA Insurance’s DX strategy. The aim of the strategy is to achieve the best digital experience in the Swiss insurance industry. On Lorenz Hänggi, Harald Felgner and Marc Saudan All […]
Chatbots in the social insurance sector
This podcast episode is all about chatbots in the social insurance sector with Michel Guinot and Urs Wälchli from SVA Aargau. The SVA Aargau is a cantonal administration that deals with social security contributions. As a result, the contact center receives a large number of customer inquiries every day. They are in contact with a […]
Insight into theory and practice: chatbots in customer relationships
This podcast combines the theory and practice of chatbots in customer relationships. Anna Rozumowski and Rolf Rellstab both work at the Zurich University of Applied Sciences (ZHAW ), where they are involved in chatbot projects. While Anna has a lot to say about the theory, Rolf shows us how the ZHAW uses chatbots. About […]
What to look out for in a chatbot dialog
About Sunita Maldonado and wemakeit Sunita Maldonado is responsible for digital product design at wemakeit. Your work includes the further development of the platform and new features, user research and copywriting. Sophie discusses wemakeit’s chatbot with her and what you should look out for in a chatbot dialog. Wemakeit is the second largest crowdfunding platform […]
Chat and voicebots in customer service
About Dominic Spalinger Dominic works at PostFinance and has been working in the chatbot area for three years. His responsibilities include managing the squat team in Retail Banking. This is responsible for the implementation of all innovations in retail banking. He also manages a project himself as project manager and product owner, which deals with […]
