Chatbots in recruiting: a revolution in the hiring process?
In the fast-paced world of digital technology, chatbots represent a revolutionary solution for traditional HR. They are fundamentally changing the game of recruiting. But how exactly do they achieve this? You can find out this and much more in this article. What are HR chatbots actually? HR chatbots are artificial intelligence (AI)-driven software programs that […]
What is Conversational AI? The most important things at a glance!
The term Conversational AI is appearing more and more frequently in the media. Conversational AI is becoming increasingly important, especially in connection with chatbots. In the following article, I explain when chatbots need Conversational AI and where the added value of bots with Conversational AI lies. If you search the Internet for Conversational AI, you […]
Chatbot costs: This is the budget you need to reckon with
What does a chatbot actually cost? The answer “it depends on the scope of the chatbot and the use case”. There is no clear answer to the question “What are the costs of a chatbot?” or “What does a chatbot cost?”. The question can rather be answered with the help of examples or by trying […]
Media release: New findings on the use of emotions in chatbots
Chatbots are becoming an increasingly important means of communication in most industries, including the financial sector. They are no longer just a technology, but also have psychological aspects. If the conversational agents are to represent a company or replace or supplement communication with a human representative, the personality and tonality of the bot plays an […]
Chatbot graphics and tools
A collection of many different graphics on the topic of chatbots.
What the DACH banks say about chatbots
Chatbots are no longer a rarity for most banks. But what exactly can the Swiss and German banks’ chatbots do? What are you planning for the future? And how did the individual projects go? I asked these and many other questions during my chatbot talk last year. You can read a summary of the most […]
The chatbots of the Swiss banks
Conversational banking – just a new buzzword or the key to success for Swiss banks? We will probably only be able to answer this question in the coming months. What is certain, however, is that many Swiss banks already have chatbots on their websites. These include PostFinance, Zuger Kantonalbank, Credit Suisse, Bank Cler (in the […]
The chatbots of Swiss insurance companies
Three years ago, Helvetia Switzerland was almost the first insurance company in Switzerland with a chatbot. This has changed considerably in recent years. Meanwhile, bots are no longer a rarity at insurance companies and banks. Insured persons can chat with digital assistants such as Clara, Ada, Sympi or IQ and sometimes receive better and sometimes […]
4 weeks in Berlin – What I have to say
Today I realized once again how quickly four weeks can pass. Since my Bachelor’s degree, which I completed in Berlin, I’ve only been to the German capital for a long weekend at most. Now, after about nine years, I have rented an apartment in the middle of Berlin Mitte for four weeks and have been […]
Checklist: Launching a chatbot
Checklists help you not to forget anything essential. It is also easy to forget important steps when introducing chatbots. Below you will find a checklist that will help you not to forget anything important when introducing a chatbot. The list is divided into three different phases: 1. before the project 2. during the project 3. […]
Checklist: Clarify chatbot requirements
The introduction of new technologies can be time-consuming and cost-intensive. It is therefore important that everyone involved feels good about investing in the new technology. Not everyone will need a chatbot right away. Below you will find a checklist that you can use to identify the need for chatbots. You will find out whether it […]
Podcast and interview on the 2020 benchmark study in customer service with a focus on chatbots
About Melanie Müller and the Benchmark Study Melanie Müller is Head of Marketing at Pidas AG, the Customer Care Company. Pidas is a service company in the customer service sector. Among other things, she co-supervised a benchmark study series that Pidas has been conducting for several years together with the Zurich University of Applied Sciences […]
