A chatbot as a digital helper for corona questions
Today, Wolfgang Hildesheim and Lars Mallien talk to Sophie about the use of chatbots as digital assistants in the healthcare sector. In this podcast episode, you can find out what Project 116 117 is, what it has to do with elves and why the use of agile project teams can make sense. On Wolfgang Hildesheim […]
New voicebot at Kinoheld.de for ordering movie tickets
Today, Claudius Herz and Daniel Mittendorf talk to Sophie about the use of a chatbot in sales at Berliner Verkehrsbetriebe. In this podcast episode, you can find out why the chatbot exists, what it has to do with “Hasta La Vista, Baby” and what her vision for the future is. About Claudius Herz and Daniel […]
The focus must be on the user and their behavior
Today Fabian Reinkemeier talks to Sophie about the use of conversational user interfaces. Find out what it is, why it is so important and how you can use it successfully in this podcast episode. About Fabian Reinkemeier Fabian Reinkemeier works at elaboratum, a digital consultancy specializing in customer journeys, strategy, design and implementation. His focus […]
Chatbots as a win-win situation for customers and companies
Today, Jörg Heinemann talks to Sophie about the use of chatbots and the Google Assistant at OTTO. In this podcast episode, you can find out when OTTO started using chatbots, how the first use case was defined and who Clara actually is. About Jörg Heinemann Jörg Heinemann is Principal Innovation & Digitalization at OTTO. Every […]
Chatbot Wiki – Your guide to all things chatbot
The chatbot world is big, dynamic and innovative. To keep you up to date, we have put together a chatbot wiki that explains all the important terms briefly and concisely. Get ready to become a chatbot expert after reading this article! 1 What is a chatbot? The word chatbot is a combination of the words […]
The chatbots of the Swiss banks
Conversational banking – just a new buzzword or the key to success for Swiss banks? We will probably only be able to answer this question in the coming months. What is certain, however, is that many Swiss banks already have chatbots on their websites. These include PostFinance, Zuger Kantonalbank, Credit Suisse, Bank Cler (in the […]
The chatbots of Swiss insurance companies
Three years ago, Helvetia Switzerland was almost the first insurance company in Switzerland with a chatbot. This has changed considerably in recent years. Meanwhile, bots are no longer a rarity at insurance companies and banks. Insured persons can chat with digital assistants such as Clara, Ada, Sympi or IQ and sometimes receive better and sometimes […]
Digitalization platforms rethought
Today, Patrick Brazzale talks to Sophie about process digitization at banks and insurance companies. In this podcast episode, you can find out what role chatbots play as a component of conversational banking and what significance the personality of a chatbot has. About Patrick Brazzale Patrick Brazzale is Managing Director and founding member of ubitec […]
Chatbots at SBB
Who better to report on the Swiss Federal Railways SBB chatbot project than Laura Gander. She is Project Manager Innovation & Digitalization at the SBB Contact Center and has been involved in the current chatbot project from the very beginning. How was the use case found? Almost every project begins with the definition of […]
Live chat as preparation for a chatbot
Live chats as preparation for a chatbot? In today’s episode, Massimo Catrambone from Hypothekarbank Lenzburg talks about the development of traditional banking advice towards customer contact via digital channels. About Massimo Catrambone Massimo Catrambone is responsible for the development of e-channel products at Hypothekarbank Lenzburg. He deals with the topic of messengers and bots. […]
Conversational agents in research
In this podcast episode, Edona Elshan tells us about her research into the interaction design of conversational agents and how the topic of chatbots is treated in research. About Edona Elshan Edona Elshan is a doctoral student and research assistant at the Institute of Information Systems at the University of St. Gallen. She conducts […]
AXA’s intent-based chatbot
In this podcast episode, Lorenz Hänggi, Harald Felgner and Marc Saudan from AXA Switzerland talk about AXA’s digital assistant (Ada). Ada is part of AXA Insurance’s DX strategy. The aim of the strategy is to achieve the best digital experience in the Swiss insurance industry. On Lorenz Hänggi, Harald Felgner and Marc Saudan All […]
