Over the past year, I have repeatedly discussed the use of chatbots with colleagues from the world of science. I have recorded the most interesting conversations for you in my Chatbot Talk (my own podcast series).
The following is an overview of the most important podcast episodes on the scientific view of chatbots. Of course, the series is not exhaustive and there will be more exciting episodes to follow in the future.
By the way, in case you haven’t noticed, I’ve been writing my doctoral thesis on chatbots in the financial industry since 2021 and am also working at the Institute of Financial Services Zug (IFZ). If you have any input on chatbot research, please let me know.
Who better to provide information on chatbots in customer service than Prof. Dr. Nils Hafner from the IFZ. He has worked as a professor of CRM for many years and is considered an expert in profitable customer relationships. In this episode, you can hear what Nils has to say about chatbots in customer service.
What impact does the voice actually have on a brand? Or in other words: does every brand need its own voice? This question was on the minds of the Metadesign team. In this episode, you can hear what Lynn Sonderegger and Mathias Rolfes found out in their study.
Chatbots are also an issue in HR management. Judith Eisser is researching this topic at RheinMain University of Applied Sciences. In this episode, you will hear how chatbots support HR staff today and in the future and why not every HR department has a chatbot yet. Judith also mentions many further studies in the interview.
What about trust in chatbots ? And what experience has the Zurich University of Applied Sciences had with chatbots so far? In this episode, you can find out what interesting findings Anna Rozumowski has made in her research into trust.
Why do companies not want to introduce chatbots? Edona Elshan from the University of St. Gallen has been working on this question for a long time and has already found answers. In this episode, you will learn how to successfully integrate chatbots into your company.
Conversational Behavior – this is the focus topic of Fabian Reinkemeier from the University of Göttingen. In this episode, you can find out what the term means and what it has to do with chatbots.
As already mentioned, the list is of course not exhaustive. New podcast episodes with discussions on chatbots in science are added on an ongoing basis. If you don’t want to miss anything, subscribe to my chatbot podcast.
