Every chatbot project starts with a successful concept – that’s where I come in! I advise you and your company on the strategic and conceptual development and implementation of your chatbot project with comprehensive workshop and consulting services.
I also offer testing and optimization of existing chatbots. For example, I organize focus groups, evaluate them and derive the necessary measures for bot optimization.
Would you simply like to hear an expert’s opinion on your chatbot or are you stuck with your own chatbot project? No problem, even then I will support you with individual advice. You can find everything about the chatbot review here.
If you’ve listened to my podcast before, you probably know that the topic of chatbot personality is very close to my heart. Using focus groups, target group tests and workshops, I work with you and your company to define the right chatbot personality. I also create guidelines for writing chat dialogs. Guides help you and your team to write unique and successful chatbot dialogs (even when I’m not around).
Professional chatbot consulting can offer companies numerous advantages. A key advantage is that companies can identify and automate the right use cases through individual consulting. This allows them to save time and resources and offer their customers effective and efficient communication.
The advantages of a chatbot consultation include
✅ Improved customer satisfaction: If companies use chatbots that are optimally tailored to the needs of their customers, they can achieve higher customer satisfaction.
✅ Increased efficiency: Chatbots can help companies to automate certain processes and thus save time and money.
✅ Scalability: Chatbots can be scalable even in times of high customer traffic, which means that companies can ensure fast and effective customer communication even when demand is high.
✅ Competitive advantage: Companies that use chatbots successfully can set themselves apart from the competition and gain a competitive advantage.
✅ Choosing the right technology: Thanks to my expertise in this area, I can support your company in selecting the most suitable technology for your individual requirements.
Together with you, I want to find the best possible chatbot for your company, optimize it and make it GREAT. To achieve this goal, I provide independent advice and do not take any commission from software providers for the implementation of your chatbot, but only make recommendations.
1. non-binding preliminary talk
2nd workshop to define the use case (possibly 2nd in-depth workshop)
4. definition of all technical requirements
4. selection of a suitable provider (optionally also with tender)
5. content creation for chatbot (chat content)
6. definition of the chat tonality incl. Avatar design and naming
7. content and technical implementation (incl. interface programming)
8. testing
9. go-live
10. evaluation and optimization
Do you need support with the implementation of ChatGPT or do you have any questions? I would be happy to support you with the successful introduction. Simply make an appointment with me and receive a personal consultation.
Individual advice and conception
Technical implementation (accompanying)
The implementation of chatbots can be a major challenge that companies need to approach carefully. One of the first challenges is defining the goals and functionality of the chatbot. It is important to clearly define what tasks the chatbot should perform and what your company expects from the implementation.
Another challenge is choosing the right technology. There are a variety of chatbot platforms on the market and it can be difficult to make the right choice. Therefore, choose a platform that suits your requirements and offers the flexibility to adapt the chatbot to your company’s needs.
An overview of the challenges involved in implementing chatbots:
✅ Clear definition of the chatbot’s goals and functionality
✅ Selecting the right technology
✅ Shaping the flow of conversation and developing suitable responses
✅ Integration of the chatbot into existing systems
With the right planning and a clear understanding of your company’s requirements, you can overcome these challenges. I would be happy to support you.
I get a lot of requests. In order to do justice to all customers, I sometimes work together with selected partners and colleagues. I can rely on long-standing colleagues and friends. If third parties are involved in a project, I announce this in good time, ask for permission and, of course, monitor the result. Everything always under the slogan “Make Chatbots Great Again!”.
Chatbots are digital chat robots that automate dialogs. Instead of chatting with a human, customers then chat with an artificial intelligence.
Chatbots offer customers and employees 24/7 availability. They can answer the most frequently asked questions around the clock and are infinitely scalable.
Chatbots increase the efficiency of employees. Employees can get back to dealing with demanding customer inquiries, while the chatbot or voicebot answers simple questions automatically. This increases customer and employee satisfaction.
Basically, my offer here is very broad. I provide support in all of the above points, but I can also take on individual points. Depending on the client, I either take over the project management and actively support the implementation or I simply accompany the project as an external consultant.
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Sophie Hundertmark
Allmendstrasse 1
8142 Uitikon, Switzerland
Mobile: +41 (0) 78 900 5346
E-mail: sophie@hundertmark.ch
All rights reserved, 2024
