Insight into theory and practice: chatbots in customer relationships
This podcast combines the theory and practice of chatbots in customer relationships. Anna Rozumowski and Rolf Rellstab both work at the Zurich University of Applied Sciences (ZHAW ), where they are involved in chatbot projects. While Anna has a lot to say about the theory, Rolf shows us how the ZHAW uses chatbots. About […]
What to look out for in a chatbot dialog
About Sunita Maldonado and wemakeit Sunita Maldonado is responsible for digital product design at wemakeit. Your work includes the further development of the platform and new features, user research and copywriting. Sophie discusses wemakeit’s chatbot with her and what you should look out for in a chatbot dialog. Wemakeit is the second largest crowdfunding platform […]
Checklist: Launching a chatbot
Checklists help you not to forget anything essential. It is also easy to forget important steps when introducing chatbots. Below you will find a checklist that will help you not to forget anything important when introducing a chatbot. The list is divided into three different phases: 1. before the project 2. during the project 3. […]
Checklist: Clarify chatbot requirements
The introduction of new technologies can be time-consuming and cost-intensive. It is therefore important that everyone involved feels good about investing in the new technology. Not everyone will need a chatbot right away. Below you will find a checklist that you can use to identify the need for chatbots. You will find out whether it […]
Podcast and interview on the 2020 benchmark study in customer service with a focus on chatbots
About Melanie Müller and the Benchmark Study Melanie Müller is Head of Marketing at Pidas AG, the Customer Care Company. Pidas is a service company in the customer service sector. Among other things, she co-supervised a benchmark study series that Pidas has been conducting for several years together with the Zurich University of Applied Sciences […]
Chatbots and conversational AI
What does Ingo have to do with Conversational AI? Ingo Steinkellner is Chief Technology Officer (CTO) at the Zurich-based software developer aiaibot. He is therefore responsible for everything technical there. He takes care of development on the one hand and the interface to the business on the other, i.e. everything technical for customer projects. […]
Chat and voicebots in customer service
About Dominic Spalinger Dominic works at PostFinance and has been working in the chatbot area for three years. His responsibilities include managing the squat team in Retail Banking. This is responsible for the implementation of all innovations in retail banking. He also manages a project himself as project manager and product owner, which deals with […]
Save money with chatbots
Use chatbots and save money That sounds good, doesn’t it? Read the following article to find out how this can work. For most companies, the Pareto principle can be applied to customer service. As a rule, 80% of customer inquiries can be processed automatically with a chatbot and only 20% really need a human […]
Chatbots for subscription marketing
About Simone Simone Stolz is responsible for CH Media ‘s newspaper marketing. Simone’s responsibilities include the acquisition of new newspaper subscribers. Simone first came into contact with the topic of chatbots three months ago during a CAS course on marketing automation at the Zurich University of Applied Sciences (ZHAW ). This gave rise to the […]
Chatbots for internal company communication and knowledge transfer
About Markus and Retresco Markus Bäuerle is Chief Operations Officer at Retresco, a Berlin-based agency specializing in automated communication solutions. The idea behind it is to automate routine communication in various industries and companies and to provide platforms for text generation. There are two aspects of text automation to consider: Text analysis and the analysis […]
Learnings from 20 experts at Chatbot DAY
Chatbots on every digital touchpoint to make customers happy! The first Chatbot DAY took place in Zurich on July 23. The aim of the day was for all guests to take a day to work on their chatbot projects and benefit from each other’s experiences at the same time. Despite the vacation season, 20 chatbot […]
Chatbots for onboarding new employees
According to the company stepstone, the onboarding process for new employees can be divided into three phases. 1. the period after signing the contract 2. on the first day in the new job 3. onboarding at the workplace Chatbots can basically be used in each of the three phases and bring added value. For employers, […]
