Chatbots at SBB
Who better to report on the Swiss Federal Railways SBB chatbot project than Laura Gander. She is Project Manager Innovation & Digitalization at the SBB Contact Center and has been involved in the current chatbot project from the very beginning. How was the use case found? Almost every project begins with the definition of […]
Live chat as preparation for a chatbot
Live chats as preparation for a chatbot? In today’s episode, Massimo Catrambone from Hypothekarbank Lenzburg talks about the development of traditional banking advice towards customer contact via digital channels. About Massimo Catrambone Massimo Catrambone is responsible for the development of e-channel products at Hypothekarbank Lenzburg. He deals with the topic of messengers and bots. […]
Conversational agents in research
In this podcast episode, Edona Elshan tells us about her research into the interaction design of conversational agents and how the topic of chatbots is treated in research. About Edona Elshan Edona Elshan is a doctoral student and research assistant at the Institute of Information Systems at the University of St. Gallen. She conducts […]
AXA’s intent-based chatbot
In this podcast episode, Lorenz Hänggi, Harald Felgner and Marc Saudan from AXA Switzerland talk about AXA’s digital assistant (Ada). Ada is part of AXA Insurance’s DX strategy. The aim of the strategy is to achieve the best digital experience in the Swiss insurance industry. On Lorenz Hänggi, Harald Felgner and Marc Saudan All […]
A chatbot from eggheads
Eggheads.ai is the chatbot tool when it comes to bots for (internal) knowledge transfer. Scroll down a bit to see Sophie’s egghead and learn something about Sophie. Klicken Sie auf den unteren Button, um den Inhalt von eggheads.ai zu laden. Inhalt laden PGlmcmFtZSBzcmM9Imh0dHBzOi8vZWdnaGVhZHMuYWkvY2hhdC8xMzY0IiB3aWR0aD0iMTAwMCIgaGVpZ2h0PSI3MDAiIGZyYW1lYm9yZGVyPSIwIiBhbGxvd3RyYW5zcGFyZW5jeT0idHJ1ZSI+PC9pZnJhbWU+
Tips and tricks: Integrating chatbots into the entire organization
Are you convinced that a chatbot would be perfect for your company, but maybe your team isn’t yet? So you first have to get your team excited about the new technology before you can introduce a chatbot for your customers and potential customers? Then read the following article and learn a simple trick to get […]
The most important facts from the Conversational Business Study 2020
The Institute for Conversational Business at Aalen University, headed by Prof. Dr. Peter Gentsch, conducted the Conversational Commerce Study 2020 together with Martin Sinner from MMC. Chatbots are an important part of this. The most important contents of the study and everything we learn from it about the use and potential of chatbots is summarized […]
Chatbots in the social insurance sector
This podcast episode is all about chatbots in the social insurance sector with Michel Guinot and Urs Wälchli from SVA Aargau. The SVA Aargau is a cantonal administration that deals with social security contributions. As a result, the contact center receives a large number of customer inquiries every day. They are in contact with a […]
4 weeks in Berlin – What I have to say
Today I realized once again how quickly four weeks can pass. Since my Bachelor’s degree, which I completed in Berlin, I’ve only been to the German capital for a long weekend at most. Now, after about nine years, I have rented an apartment in the middle of Berlin Mitte for four weeks and have been […]
So entsteht ein regelbasierter FAQ-Chatbot
FAQs (frequently asked questions) mit einem regelbasierten Chatbot beantworten? Success-Stories, wie die von der Aduno-Gruppe, der Sozialversicherung Aargau oder der Fachhochschule Graubünden zeigen, dass auch regelbasierte Chatbots zum Beantworten von häufigen Fragen eingesetzt werden können. Es muss nicht immer ausschliesslich etwas mit KI (Künstlicher Intelligenz) sein. Was macht der Chatbot der Aduno-Gruppe? Die Aduno-Gruppe hat […]
Insight into theory and practice: chatbots in customer relationships
This podcast combines the theory and practice of chatbots in customer relationships. Anna Rozumowski and Rolf Rellstab both work at the Zurich University of Applied Sciences (ZHAW ), where they are involved in chatbot projects. While Anna has a lot to say about the theory, Rolf shows us how the ZHAW uses chatbots. About […]
What to look out for in a chatbot dialog
About Sunita Maldonado and wemakeit Sunita Maldonado is responsible for digital product design at wemakeit. Your work includes the further development of the platform and new features, user research and copywriting. Sophie discusses wemakeit’s chatbot with her and what you should look out for in a chatbot dialog. Wemakeit is the second largest crowdfunding platform […]
