Microsoft Teams as an applications platform for business customers
Today, Sebastian Zolg talks to Sophie about the possibilities of chatbots in Microsoft Teams for process automation. In this podcast episode, you can find out what experiences he has already had, what the future might look like and who LUIS is. About Sebastian Zolg Sebastian Zolg works at Swisscom and is responsible for chatbots in […]
Our chatbot is not a project, but a product that we are constantly developing further
Today, Jekaterina Cechini and Carlos Reinsch talk to Sophie about the use of a chatbot in sales at Berlin’s public transport company. In this podcast episode, you can find out why the chatbot exists, what an FAQ information graveyard is and what is planned for the future. About Jekaterina Cechini and Carlos Reinsch Ekaterina Cechini […]
A chatbot as a digital helper for corona questions
Today, Wolfgang Hildesheim and Lars Mallien talk to Sophie about the use of chatbots as digital assistants in the healthcare sector. In this podcast episode, you can find out what Project 116 117 is, what it has to do with elves and why the use of agile project teams can make sense. On Wolfgang Hildesheim […]
New voicebot at Kinoheld.de for ordering movie tickets
Today, Claudius Herz and Daniel Mittendorf talk to Sophie about the use of a chatbot in sales at Berliner Verkehrsbetriebe. In this podcast episode, you can find out why the chatbot exists, what it has to do with “Hasta La Vista, Baby” and what her vision for the future is. About Claudius Herz and Daniel […]
The focus must be on the user and their behavior
Today Fabian Reinkemeier talks to Sophie about the use of conversational user interfaces. Find out what it is, why it is so important and how you can use it successfully in this podcast episode. About Fabian Reinkemeier Fabian Reinkemeier works at elaboratum, a digital consultancy specializing in customer journeys, strategy, design and implementation. His focus […]
AXA Switzerland has been chatting since 2016
So far, there is no single solution for integrating chatbots quickly and effectively into a company in the long term. Observations show that every company goes its own way and that is a good thing. Different approaches can be chosen depending on the degree of digitization, resources, budget and target groups. What they have in […]
Chatbots as a win-win situation for customers and companies
Today, Jörg Heinemann talks to Sophie about the use of chatbots and the Google Assistant at OTTO. In this podcast episode, you can find out when OTTO started using chatbots, how the first use case was defined and who Clara actually is. About Jörg Heinemann Jörg Heinemann is Principal Innovation & Digitalization at OTTO. Every […]
Chatbot Wiki – Your guide to all things chatbot
The chatbot world is big, dynamic and innovative. To keep you up to date, we have put together a chatbot wiki that explains all the important terms briefly and concisely. Get ready to become a chatbot expert after reading this article! 1 What is a chatbot? The word chatbot is a combination of the words […]
The chatbots of the Swiss banks
Conversational banking – just a new buzzword or the key to success for Swiss banks? We will probably only be able to answer this question in the coming months. What is certain, however, is that many Swiss banks already have chatbots on their websites. These include PostFinance, Zuger Kantonalbank, Credit Suisse, Bank Cler (in the […]
The chatbots of Swiss insurance companies
Three years ago, Helvetia Switzerland was almost the first insurance company in Switzerland with a chatbot. This has changed considerably in recent years. Meanwhile, bots are no longer a rarity at insurance companies and banks. Insured persons can chat with digital assistants such as Clara, Ada, Sympi or IQ and sometimes receive better and sometimes […]
Digitalization platforms rethought
Today, Patrick Brazzale talks to Sophie about process digitization at banks and insurance companies. In this podcast episode, you can find out what role chatbots play as a component of conversational banking and what significance the personality of a chatbot has. About Patrick Brazzale Patrick Brazzale is Managing Director and founding member of ubitec […]
Chatbot survey 2020 “post Corona”
The word chatbots is on everyone’s lips. More and more companies are relying on a digital assistant in everyday life. But when did many companies start working so intensively with chatbots? For which use case is the chatbot used in the company and how has demand changed due to coronavirus? How do users react to […]
