Instructions: Writing emails with Claude

The PDF that shows you how to write emails faster and better with Claude. Step by step, with real-life examples and prompts you can use right away.

Does that sound familiar?

AI is everywhere. And yet most people have the feeling: “I know it’s important, but I hardly ever use it productively.

  • You have tried Claude or ChatGPT – but after a few chats you no longer know what to do with them.
  • You don’t know how to formulate a good prompt. The results are often not what you imagined.
  • You hear from colleagues who use AI every day and save time – but you don’t have an overview of what that actually looks like.
  • You may already be using Claude – but projects, artifacts, automations? That still sounds like a different world.
  • You don’t want an hour-long introduction. You just want to know what works – and be able to get started right away.

That’s exactly what I’ll show you in this guide. No technical jargon, no theory – just what I do myself every day.

Who is this manual for?

The handbook is aimed at very different people, but they all have one thing in common: they want to finally really understand AI and use it sensibly. Not at some point. But now.

This is what you get in the manual

The manual has 6 chapters and accompanies you from the very first setup to the automation of your daily tasks.

Why the AI prompts?

Artificial intelligence such as ChatGPT, Gemini or Perplexity is now an integral part of everyday working life for many companies, freelancers and specialists. Nevertheless, the results often fall short of expectations. The reason for this is almost always the same: unclear or poorly structured prompts.

These AI prompts have been specially developed to deliver practical, reproducible and high-quality results.

More than simple prompt templates

In contrast to generic AI prompts from the Internet, these templates:

  • Logically structured and clearly laid out

  • Modularly adaptable for different contexts

  • formulated in such a way that the AI thinks, analyzes and prioritizes in a targeted manner

  • Can be used immediately for ChatGPT, Gemini, Perplexity and comparable AI tools

You don’t get one-liners, but well thought-out work instructions for AI systems.

Focus on efficiency, quality and time savings

This prompt collection will help you:

  • achieve better AI results faster

  • standardize recurring tasks

  • structure thought and work processes

  • Using AI strategically instead of randomly

For companies and the self-employed in particular, this means less time spent, better results and clearer decisions.

Authors

Sophie Hundertmark

I am a researcher and lecturer at the Lucerne University of Applied Sciences and Arts and am doing my doctorate in Conversational AI at the University of Fribourg. I have been supporting companies with the introduction of AI systems for years – with a focus on strategies, ethics and acceptance in everyday life. In this book I share my experiences from research, consulting and projects.

Dr. Daniela Suter

Dr. Daniela Suter is an entrepreneur, researcher and COO of AlpineAI – the company behind SwissGPT. She has many years of experience in the use of AI technologies in the healthcare, science and technology sectors. Its strength lies in strategically anchoring complex technologies in companies – securely, transparently and with a focus on people.

“Responsibly deployed AI is not a risk, but an opportunity for sustainable innovation.”

– Sophie Hundertmark


“The future belongs to those companies that understand AI – and consciously shape its potential.”

– Dr. Daniela Suter

Frequently asked questions

Do I need previous knowledge of AI?

No. The manual starts from scratch – from account creation to the first productive use. If you already have experience, you can skip the beginners’ chapters and jump straight to the advanced topics.

Yes, definitely. The manual focuses on Claude and its specific strengths – projects, artifacts, MCP automations. However, much of what you learn can also be transferred to ChatGPT.

As a Word file (.docx), which you can read directly on your computer, print out or save as a PDF. You will receive the file by e-mail or download link immediately after purchase.

The manual is currently only available in digital form. If you want to print it out, that is of course possible.

AI is developing fast – and I update the manual when necessary. Buyers receive updates free of charge.

If within 14 days of purchase you feel it wasn’t right for you, just write to me at sophie@hundertmark.ch. I’ll find a solution.

The manual is licensed for personal use. If you want to buy it for a team, write to me – we can arrange a team license.

The handbook is the ideal preparation or supplement to a personal workshop. Write to me at sophie@hundertmark.ch or via the contact form – I will create an individual offer.

Your Claude entry starts today

An excerpt of my references

Contact us

You can simply book the consultation online and pay directly. You then send me a short message with 2-3 suggested dates and a few details about your consultation request. I will then send you the appointment invitation. You can send me the information by e-mail or via WhatsApp.

Hey AI - what are you doing?
An everyday guide for parents and children

Explanations, examples, tasks, tools and best practices for the responsible use of AI in everyday family, parent and child life.

What my customers say about me:

An excerpt of my references

Contact us

You can simply book the consultation online and pay directly. You then send me a short message with 2-3 suggested dates and a few details about your consultation request. I will then send you the appointment invitation. You can send me the information by e-mail or via WhatsApp.

Why this book?

What you can expect in the new German-language book on Generative AI for companies

Who is the book for?

Artificial intelligence has long been part of our everyday lives – whether at school, at the kitchen table or in our leisure time. But who explains to children what is behind ChatGPT & Co. And who accompanies parents when they want to find their own way between technology, responsibility and curiosity? This book is aimed at anyone who doesn’t want to leave dealing with AI to chance: parents who want to understand what AI actually is; children who want to handle it with curiosity and confidence; and families who want to discover together how learning, laughter and critical thinking go hand in hand, even in the digital age. Teachers and other accompanying persons will also find many specific tips and explanations suitable for everyday use.

What you can expect

  • Part 1 – Orientation & basics
    What is AI anyway? How does ChatGPT work? What is the truth behind the fears?
  • Part 2 – Practice & application
    AI in everyday family life, at school and at work. With prompts, templates & aha-moments for young and old.

  • Part 3 – Outlook & responsibility
    Digital self-confidence, ethics in everyday life, parents as role models – and an honest look into the future.

Bonus content

  • Numerous prompts for parents & children
  • Exercises for everyday life, school & job applications
  • Video & podcast links via QR codes
  • Personal stories & real aha moments

The authors of "Hey AI - what are you doing?"

More about Sophie

Sophie Hundertmark is an expert with extensive practical and research experience in generative AI, chatbots, artificial intelligence and digital assistants such as ChatGPT.

She advises international companies such as Helvetia, Jura, Raiffeisen, Sparkassen-Finanzgruppe, healthcare organizations such as the Lucerne Cantonal Hospital and NGOs such as Hilfswerk on the deployment, use and improvement of AI applications and chatbots.

She is also a sought-after keynote speaker and workshop moderator for AI and related topics.

In addition to her practical experience, Sophie’s findings from her work as a researcher and lecturer at the Lucerne University of Applied Sciences and Arts also flow into her lectures and consultations.

Sophie’s activities aim to provide her audience with knowledge on how artificial intelligence can be used responsibly, sustainably and consciously. She encourages people to think critically, question processes and develop transparency and foresight. These skills are crucial for the future-oriented and innovative development of our society.

As a member of boards of directors and advisory boards, Sophie supports innovative companies such as AlpineAI, eggheads.ai, Joaia and Cloudburst and is active on the board of the SwissInsights Association.

And if you want to know why, according to Sophie, yellow letterboxes will still be needed in 20 years’ time, you should definitely listen to one of her talks or consultations. www.sophiehundertmark.com

Meike Tarabori is editor-in-chief of cmm360, the renowned Swiss magazine for customer relations stars and service champions. As an experienced marketing and communications expert with degrees in business, marketing and German literature, she has gained valuable experience at companies such as KUKA Robotics and most recently at the Cybathlon ETH Zurich. Today, she is a successful postcast host with “Meike’s Raumzeit” and “ICT Talk” and is also the organizer of the Swiss Customer Relations Awards, a platform that recognizes and awards innovative projects for creating sustainable customer relationships and unique customer interactions.

More offers on ChatGPT and AI for parents, children and families.

On May 15, 2023, I was able to give a brief input on ChatGPT to the Swiss Federal Council. Afterwards, the topics of AI, transparency, ethics and possible applications were discussed together with the management.

I have given other presentations on ChatGPT at Sparkassen Finanzgruppe, Suva and the Lucerne University of Applied Sciences and Arts, for example.

In addition to these customer groups, I am also giving more and more targeted workshops for parents, for example, at parents’ forums or directly for children, for example on the campsite in the form of the campsite’s own leisure activities.

Frequently asked questions about the book "Hey AI - What are you doing?"

No. The book is deliberately written in such a way that no prior technical knowledge is required. All terms and concepts are explained in an understandable and everyday way – even for readers who have had little to do with AI so far.

Not yet. But if interest in an audio book grows, we will consider it. Please send us a short request via e-mail to sophie@hundertmark.ch.

The book comprises around 200 pages including illustrations, exercises and aha moments for children and adults.

Yes, you can choose whether you want a hardcover edition or an e-book when you buy.

The book explains how Generative AI works – using language models such as ChatGPT – clearly and without technical jargon. It is not aimed at programmers, but at families who want to understand how AI works.

Yes. In addition to ChatGPT, other tools such as Gemini, Claude or SwissGPT are also mentioned. The book shows how they can be used sensibly in everyday family and school life.

Yes. A separate chapter – including a guest article by Ursula Uttinger (Lucerne University of Applied Sciences and Arts) – is dedicated to data protection, data security and the current legal framework, particularly when dealing with children.

Absolutely. Each chapter contains specific instructions, prompts, exercises and ideas for everyday family life. Many “aha” moments encourage people to try things out together.

The book can easily be read over a long weekend. It is structured in such a way that individual chapters can also be read separately and tried out directly in everyday life.

The book is aimed at parents, guardians and teachers who want to help children aged between 6 and 16 to use AI responsibly – regardless of whether they have any experience with ChatGPT & Co. themselves.

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Book now: Step into the future of AI

Interested in a workshop? Then write to me with your ideas and wishes and I will send you a non-binding offer. Most workshops cost CHF 2500 – 3000, but depending on the scope, it can also be cheaper or more expensive.

Known from

An excerpt of my references

Generative AI for companies Book not yet read?

What you can expect in the new German-language book on Generative AI for companies

Who is the book "Generative AI for companies" suitable for?

The book is primarily aimed at people in management positions who would like a general and practical overview of Generative AI. However, the book is also aimed at employees who are not yet in a management role.

Our readers typically work in a company like this one:

In the workshop, you will learn how you and your team can use Generative AI for your everyday professional and private lives. Together we will find suitable use cases for your company and prioritize them. We then define specific milestones for implementation. Depending on the use case and application, you can start using Generative AI the very next day or we can agree on follow-up tasks. It is also about finding the balance between human work and tasks that are performed by Generative AI.

The authors of "Generative AI for companies"

More about Daniela

Dr. Daniela Suter is a versatile and dynamic executive with over a decade of experience in entrepreneurship, communications and scientific research, specializing in the healthcare, science and technology sectors. She has extensive expertise in the application and management of AI technologies, especially GPT-based models, business development and stakeholder management. Dr. Daniela Suter is founder, COO and financial manager of AlpineAI (www.alpineai.swiss), a company that operates SwissGPT – a secure and privacy-compliant GPT assistant from Switzerland. She is also a senior executive at Mindfire, where she leads a collective of outstanding talent focused on advancing AI for the benefit of humanity. In 2023, Dr. Daniela Suter also founded AITecCare (www.KItecare.ch), with the aim of empowering companies to be at the forefront of technological development and promote transformative change in the world of work. To this end, she appears as a keynote speaker and consultant and gives courses for companies in the field of prompt engineering and generative AI.

Sophie Hundertmark – Chatbot and AI expert, consultant, workshop moderator and keynote speaker

Sophie Hundertmark is an expert with extensive practical and research experience in generative AI, chatbots, artificial intelligence and digital assistants such as ChatGPT.

She advises international companies such as Helvetia, Jura, Raiffeisen, Sparkassen-Finanzgruppe, healthcare organizations such as the Lucerne Cantonal Hospital and NGOs such as Hilfswerk on the deployment, use and improvement of AI applications and chatbots.

She is also a sought-after keynote speaker and workshop moderator for AI and related topics.

In addition to her practical experience, Sophie’s findings from her work as a researcher and lecturer at the Lucerne University of Applied Sciences and Arts also flow into her lectures and consultations.

Sophie’s activities aim to provide her audience with knowledge on how artificial intelligence can be used responsibly, sustainably and consciously. She encourages people to think critically, question processes and develop transparency and foresight. These skills are crucial for the future-oriented and innovative development of our society.

As a member of boards of directors and advisory boards, Sophie supports innovative companies such as AlpineAI, eggheads.ai, Joaia and Cloudburst and is active on the board of the SwissInsights Association.

Further offers on generative AI in the company

On May 15, 2023, I was able to give a brief input on ChatGPT to the Swiss Federal Council. Afterwards, the topics of AI, transparency, ethics and possible applications were discussed together with the management.

I have given other presentations on ChatGPT at Sparkassen Finanzgruppe, Suva and the Lucerne University of Applied Sciences and Arts, for example.

Frequently asked questions about the Generative AI book for companies

In principle, no prior knowledge is required to read and understand the book. However, a general openness to digitalization and new technologies is certainly a great advantage.

Not yet. But if interest in an audio book grows, we will consider it. Please send us a short request via e-mail to sophie@hundertmark.ch.

The book has just under 300 pages. If you take a long weekend, you’ll manage to read the most important parts.

Yes, you can choose whether you want a hardcover edition or an e-book when you buy.

The book Generative AI for Companies is a specialist book that is written primarily from the perspective of a business economist. It mainly deals with economic and interpersonal aspects of the use of Generative AI. Nevertheless, the textbook on Generative AI in the company also includes a chapter on the technical functioning of artificial intelligence, large language models and generative AI. This basic knowledge is important in order to be able to properly assess the extent of the new technological developments.

To make the reader even more excited about the use of Generative AI, a large number of Generative AI tools are presented at the end of the 200-page reference book and their possible applications are described. Readers also receive information on the pricing and subscription model of the individual tools.

We worked together with a lawyer to answer (data protection) legal questions. Martin Steiger not only answered important questions, but also wrote a guest article in which he clearly explains both the background to data protection and the current developments regarding the EU AI Act.

Practical examples from companies that have already successfully introduced Generative AI are an important part of the book. Companies report on their experiences in a wide variety of generative AI projects.

The practical examples are supplemented by templates and guidelines, which readers can download free of charge from the Internet (link and password in the appendix of the book).

The book comprises around 300 pages including illustrations. Depending on your reading speed, the book can easily be read over a long weekend. The book is available as a paperback as well as an e-book and can be read regardless of device or location.

The book is aimed at managers, decision-makers, project managers and anyone else who would like a general overview of the topic of generative AI. Readers of the book will get a comprehensive and broad overview of the opportunities and challenges of Generative AI. Readers will also learn which internal measures and steps are necessary to integrate Generative AI into companies in the long term.

"Generative AI for companies" Read a specialist book?"

If you’ve read the new book “Generative AI for Business”, then you’re probably interested in the various templates, guides and best practices. On this page you will find all the resources you need to introduce Generative AI in your company. Simply click on one of the buttons and fill out the appropriate form.

Chapter 4 INTRODUCINGGENERATIVE AI” shows and explains an example of a roadmap for the introduction of generative AI in companies. This roadmap can be downloaded here as an Excel list. However, it should be noted that companies should adapt the following roadmap to their own needs.

Chapter 4 INTRODUCINGGENERATIVE AI” presents a questionnaire for employee surveys. The questionnaire checks the maturity level of your company with regard to Generative AI. You can download the questionnaire here.

Chapter 4 INTRODUCINGGENERATIVE AI” shows icebreaker tasks for employees to use GPT Assistants. The most important exercises and tools can be downloaded here.

The chapter “General tips for using AI tools: Prompting correctly” describes how we communicate with tools such as ChatGPT and what makes good prompts. You can download a long list of successful example prompts here.